Expert service and support from those who understand your needs best.

Enjoy peace of mind when get covered by LotworkCare+

All the hardware is bundled with a 1-year standard warranty. However, LotworkCare+ goes above and beyond - from free shipping and exclusive accessories discount to unlimited damage coverage, we set a new journey for a worry-free assurance experience.

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Unlimited

LotworkCare+ Protection

LotworkCare+ enhances your protection by including unlimited incidents of accidental damage coverage. It provides priority replacement rather than lengthy repairs for a seamless user experience.

- W2x Ring Scanner (2-year coverage)

- W56x Wearable Computer (1-year coverage)

It can be extended up to 5 years.

  1. Purchase a LotworkCare+ extension with your new purchase.
  2. Or extend it within 60 days of your product purchase
  3. Extend through the LotworkCare+ member portal
  4. Contact account manager
  5. By calling +1 (800) 921-3788 / +1 (613) 565-8388


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Express Replacement Service

Get a replacement shipped to you within 3 days for any incidents to minimize associated operation downtime.

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Hardware Coverage

Replacement coverage and repairs incorporate protection for the hardware, including cables, and unlimited incidents of accidental damage.

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Accessories Premium Discount

Benefit from discounted prices and complimentary shipping on all associated accessory purchases.

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Free Shipping

Get a replacement and return your defective hardware to us using a prepaid shipping service.

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Tech Support

Address concerns regarding wireless network connectivity, data input/output, and system integration/upgrades.

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LotworkCare+ RS

Hyco Ring Scanner

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LotworkCare+ SW

Hyco Wearable Computer

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LotworkCare+ IS ONLY AVAILAble in Canada and the U.S.

WE ARE WORKING HARD TO EXPAND THIS SERVICE TO MORE REGIONS.

If you are outside these areas, please refer to - THE 1-year standard warranty policy.

STANDARD WARRANTY

How does It work in 3-Day?

1. Submit the claim

Use the LotworkCare+ member portal or contact your account manager to report the issue.

2. Technical diagnostic

Follow the diagnostic step-by-step guide provided by our dedicated technical team.

3. Get a replacement

Once we agree on the issue, we'll promptly send the replacement within 3 days.

4. Shipping back

Return your defective hardware to us using a prepaid shipping service from Lotwork.