Last-mile delivery is demanding, especially for a 59-year-old driver working for a DSP under Amazon.
For 5 years, he struggled to meet his daily target of 300 packages, averaging just 250 deliveries despite his hard work. Supervisors often had to assign Rescuers to help him finish, labeling his performance as "below average." When I asked if he could deliver 500-600 packages daily, he responded: “Absolutely not! Impossible!”
Identifying Hidden Inefficiencies
A detailed analysis of his workflow revealed a surprising insight: more than 50% of his time was spent on non-essential tasks like:
Only 45% of his time was spent on productive tasks like driving and actual deliveries. These inefficiencies were amplified during nighttime and winter, increasing lost time by up to 10%.
The Breakthrough Solution
The introduction of the GHE LMD Solution revolutionized his delivery process. Key changes included:
Remarkable Results
Even after completing just the first phase of the GHE solution, his performance skyrocketed. He started delivering 360 packages daily, a 44% increase, without requiring Rescuer assistance. Beyond numbers, the improvements:
When I asked again about handling 500-600 packages daily with further upgrades, his answer changed to: “No problem!”
Takeaway
This experience highlights how identifying inefficiencies and applying smart solutions can transform last-mile delivery. With solutions like GHE LMD, drivers can work more efficiently, safely, and comfortably.
For more details about these findings, check out my blog from October 10, 2024 - https://www.lotworkiot.com/how-to-end-the-time-your-delivery-drivers-waste-searching-for-packages or visit www.ghelmd.com for additional insights.
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